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Managing the IT Services Process
Noel Bruton
Takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and the helpdesk. This work describes and encourages integration in IT and therefore it is useful for managers involved in the unified process.
256 pages, illustrations
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 11. avgusta 2004 |
| ISBN13 | 9780750657235 |
| Založniki | Taylor & Francis Ltd |
| Strani | 242 |
| Dimenzije | 200 × 252 × 13 mm · 476 g |
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