The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World - Fred Reichheld - Books - Harvard Business Review Press - 9781422173350 - September 20, 2011
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Fred Reichheld
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World Revised and Expanded edition

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Reveals the question most critical to your company's future: 'Would you recommend us to a friend?'. This title provides a blueprint for long-term growth and success.

224 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released September 20, 2011
ISBN13 9781422173350
Publishers Harvard Business Review Press
Pages 304
Dimensions 163 × 233 × 25 mm   ·   521 g
Language English  

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