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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
256 pages
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 16. januarja 2011 |
| ISBN13 | 9780071745062 |
| Založniki | McGraw-Hill Education - Europe |
| Strani | 256 |
| Dimenzije | 132 × 203 × 16 mm · 236 g |
| Jezik | Angleščina |
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