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Service Management: Operations, Strategy, Information Technology
James A. Fitzsimmons
Provides an introduction to service operations on the market. This book is designed to develop students' skills in both strategic and operational issues pertaining to services. It also offers information on Six-Sigma and RFID, as well as developments in other industry topics.
| Medij | Knjige Book |
| Izdano | 1. oktobra 2007 |
| ISBN13 | 9780077228491 |
| Založniki | McGraw-Hill Education - Europe |
| Dimenzije | 223 × 279 × 25 mm · 1,37 kg |
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