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The Customer Service Training Tool Kit
Val Gee
Helps design and deliver a customer service training program. This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.
365 pages
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 16. decembra 1999 |
| ISBN13 | 9780079137739 |
| Založniki | McGraw-Hill Education - Europe |
| Strani | 365 |
| Dimenzije | 224 × 287 × 25 mm · 1,17 kg |
| Jezik | Angleščina |
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