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Service Operations Management: Improving Service Delivery
Robert Johnston
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
488 pages, Illustrations
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 19. aprila 2012 |
| ISBN13 | 9780273740483 |
| Založniki | Pearson Education Limited |
| Strani | 488 |
| Dimenzije | 193 × 263 × 10 mm · 876 g |
| Jezik | Angleščina |
