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Providing Quality in the Public Sector Lucy Gaster Ed edition
Providing Quality in the Public Sector
Lucy Gaster
Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government.
304 pages, glossary, bibliography, index
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 16. marca 2003 |
| ISBN13 | 9780335209552 |
| Založniki | Open University Press |
| Strani | 304 |
| Dimenzije | 151 × 228 × 25 mm · 466 g |
Božična darila lahko vrnete do 31. januarja