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Making Customer Satisfaction Happen R.M. McNealy 1994 edition
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Making Customer Satisfaction Happen
R.M. McNealy
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
192 pages, biography
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 29. februarja 1996 |
| ISBN13 | 9780412786303 |
| Založniki | Chapman and Hall |
| Strani | 192 |
| Dimenzije | 323 × 158 × 19 mm · 303 g |
| Jezik | Angleščina |
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