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Service Quality: Research Perspectives - Foundations for Organizational Science Benjamin Schneider
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Service Quality: Research Perspectives - Foundations for Organizational Science
Benjamin Schneider
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.
200 pages, ill
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 21. januarja 2004 |
| ISBN13 | 9780761921479 |
| Založniki | SAGE Publications Inc |
| Strani | 200 |
| Dimenzije | 229 × 155 × 11 mm · 276 g |
| Jezik | Angleščina |
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