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The Relational Enterprise
Cooper
Shows how to integrate people, processes, structure, and technology into a single focused system capable of greater gains than ever before. This title helps forward-thinking businesses reinvent service. It provides a system that truly permits every organization to maximize the lifetime value and profitability of its customers.
272 pages, Ill.
| Medij | Knjige Hardcover Book (Knjiga s trdim hrbtom in platnicami) |
| Izdano | 16. decembra 2001 |
| ISBN13 | 9780814406694 |
| Založniki | Amacom |
| Strani | 272 |
| Dimenzije | 150 × 220 × 20 mm · 895 g |
