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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results Renee Evenson
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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Renee Evenson
Shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. This title covers essential topics, including: Planning and goal setting; Time management; Team development; Conflict resolution; Providing feedback; and more.
224 pages, black & white illustrations
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 14. septembra 2011 |
| ISBN13 | 9780814417157 |
| Založniki | Amacom |
| Strani | 224 |
| Dimenzije | 188 × 236 × 14 mm · 453 g |
| Jezik | Angleščina |
![Cover for Renee Evenson · Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities (Paperback Book) [Special edition] (2013)](https://imusic.b-cdn.net/images/item/original/983/9780814432983.jpg?renee-evenson-2013-powerful-phrases-for-dealing-with-difficult-people-over-325-ready-to-use-words-and-phrases-for-working-with-challenging-personalities-paperback-book&class=scaled&v=1405767361)
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