Secret Service: Hidden Systems That Deliver Unforgettable Customer Service - John DiJulius - Books - HarperCollins Focus - 9780814471715 - January 28, 2003
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Special edition

John DiJulius

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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Special edition

Exceptional customer service doesn't just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden systems behind these few exceptional companies and the actions they take that any business can utilize so as to consistently surpass customer expectations.

208 pages, Illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 28, 2003
ISBN13 9780814471715
Publishers HarperCollins Focus
Pages 208
Dimensions 151 × 228 × 16 mm   ·   294 g
Language English  

See all of John DiJulius ( e.g. Paperback Book )