Customers at Work: New Perspectives on Interactive Service Work - - Knjige - Palgrave Macmillan - 9781137293244 - 25. julija 2013
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Customers at Work: New Perspectives on Interactive Service Work

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Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

272 pages, 2 black & white tables, 2 figures

Medij Knjige     Hardcover Book   (Knjiga s trdim hrbtom in platnicami)
Izdano 25. julija 2013
ISBN13 9781137293244
Založniki Palgrave Macmillan
Strani 257
Dimenzije 153 × 223 × 20 mm   ·   458 g
Jezik Angleščina  
Urednik Dunkel, W.
Urednik Kleemann, F.

Več od istega **izdajatelja**