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Service Management: Operations Strategy Information Technology Sanjeev Bordoloi
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Service Management: Operations Strategy Information Technology
Sanjeev Bordoloi
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
801 pages
| Medij | Knjige Book |
| Izdano | 22. januarja 2018 |
| ISBN13 | 9781259784637 |
| Založniki | McGraw Hill Education |
| Strani | 801 |
| Dimenzije | 150 × 220 × 20 mm · 1,32 kg (Teža (ocenjena)) |
