Mary Kendall Hope

The P.a.c.e. Method: Conflict Resolution for First Responders: Fire / Ems Edition Mary Kendall Hope

The P. A. C. E. Method: Conflict Resolution for First Responders: Fire/EMS Edition contains specific techniques and strategies designed to handle members of the public with better response protocols. The initial professional responses in any given conflict have the power to defuse present and future conflict situations. Better response can also serve as a step toward prevention of future crisis. Every program in Emergency Medical Service Certification & Fire Science should own copies of this innovative training manual for law enforcement professionals.