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Measuring Service Performance: Practical Research for Better Quality Ralf Lisch New edition
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Measuring Service Performance: Practical Research for Better Quality
Ralf Lisch
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound.
200 pages, Includes 5 b&w illustrations
| Medij | Knjige Hardcover Book (Knjiga s trdim hrbtom in platnicami) |
| Izdano | 21. marca 2014 |
| ISBN13 | 9781472411914 |
| Založniki | Taylor & Francis Ltd |
| Strani | 214 |
| Dimenzije | 177 × 251 × 19 mm · 618 g |
| Jezik | Angleščina |
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