Anthony Grace

The Antidote to Email Chaos Anthony Grace

If you've every felt anxious waiting for your work inbox to load, this book will help. This book answers the question: how can I learn to take control of my inbox, rather than let it dictate how I feel. The balance of this short book will uncover the pieces of this fascinating puzzle, starting with an understanding of what an email actually is, almost always one of three types: (1) a shout, (2) a cry for help, or (3) a genuine contribution. After these three types of emails are explored we look at how the inbox triggers anxiety. It can become even more overwhelming if it becomes cluttered, a solution of which is to look at the spring cleaner's dilemma. The heart of the book is on understanding emotions and how they can spread electronically: emotions are contagious, like yawning. Finally, the book finishes with a look at how email has evolved and how we can use our time more wisely in this quest to manage our social capital. The epilogue contains a blueprint for writing an emotionally intelligent email. The point of all this is to answer a simple question that lies at the heart of our daily interaction with email: how can we bring sense and order to the chaos caused by email? The antidote is found within these pages.