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Service Quality in Academic Libraries Peter Hernon 1st Paperback edition
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Service Quality in Academic Libraries
Peter Hernon
Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs.
206 pages, black & white illustrations
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 1996 |
| ISBN13 | 9781567502107 |
| Založniki | ABC-CLIO |
| Strani | 206 |
| Dimenzije | 151 × 228 × 11 mm · 281 g |
| Jezik | Angleščina |
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