Service Excellence: Creating Customer Experiences That Build Relationships - Ruth N. Bolton - Knjige - Business Expert Press - 9781631573712 - 30. aprila 2016
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Service Excellence: Creating Customer Experiences That Build Relationships

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By providing excellent service, organizations build strong relationships with customers, generate barriers to competition, utilize resources more efficiently, and increase profitability. This book provides concepts and tools to help managers uncover new sources of revenue from innovations, design service processes, and manage people.


207 pages

Medij Knjige     Paperback Book   (Knjiga z mehkimi platnicami in lepljenim hrbtom)
Izdano 30. aprila 2016
ISBN13 9781631573712
Založniki Business Expert Press
Strani 207
Dimenzije 228 × 187 × 15 mm   ·   332 g
Jezik Angleščina  

Več od istega **izdajatelja**