Employee Ambassadorship: Optimizing Customer-Centric Behavior from the Inside-Out and Outside-In - Michael W Lowenstein - Books - Business Expert Press - 9781631576645 - March 30, 2017
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Employee Ambassadorship: Optimizing Customer-Centric Behavior from the Inside-Out and Outside-In

Michael W Lowenstein

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Employee Ambassadorship: Optimizing Customer-Centric Behavior from the Inside-Out and Outside-In

A number of studies have revealed a correlation between employee attitudes about their companies and the degree of value customers attribute to the company. This phenomenon is called employee ambassadorship. This book investigates this phenomenon and demonstrates how it can be used to add value to the customer experience.

219 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 30, 2017
ISBN13 9781631576645
Publishers Business Expert Press
Pages 219
Dimensions 317 g
Language English  

See all of Michael W Lowenstein ( e.g. Paperback Book )