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Customer Service Essentials: Lessons for Africa and Beyond Robert E. Hinson
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Customer Service Essentials: Lessons for Africa and Beyond
Robert E. Hinson
A must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences.
252 pages
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 13. avgusta 2019 |
| ISBN13 | 9781641136853 |
| Založniki | Information Age Publishing |
| Strani | 252 |
| Dimenzije | 150 × 220 × 10 mm · 401 g |
| Jezik | Angleščina |
