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Embracing Your Accessibility Josée G.m.l. Berg
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Embracing Your Accessibility
Josée G.m.l. Berg
This book starts with information on Hosted Telecom/Call Center Services, because this is a relatively unknown discipline, which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters, matters which should be their core business: customer friendliness, optimizing agents' skills. The book further deals with communicative AND commercial skills, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 7. februarja 2007 |
| ISBN13 | 9781847286970 |
| Založniki | Lulu.com |
| Strani | 120 |
| Dimenzije | 150 × 220 × 10 mm · 185 g |
| Jezik | Angleščina |
