Personalising public services: Understanding the personalisation narrative - Needham, Catherine (University of Birmingham) - Books - Bristol University Press - 9781847427601 - July 27, 2011
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Personalising public services: Understanding the personalisation narrative

Needham, Catherine (University of Birmingham)

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Personalising public services: Understanding the personalisation narrative

This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.

216 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 27, 2011
ISBN13 9781847427601
Publishers Bristol University Press
Pages 216
Dimensions 156 × 234 × 30 mm   ·   493 g
Language English  
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