Once a Customer, Always a Customer - Chris Daffy - Knjige - Oak Tree Press - 9781860761645 - 18. marca 2011
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Chris Daffy
Once a Customer, Always a Customer 3rd edition

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This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!

Medij Knjige     Paperback Book   (Knjiga z mehkimi platnicami in lepljenim hrbtom)
Izdano 18. marca 2011
ISBN13 9781860761645
Založniki Oak Tree Press
Strani 304
Dimenzije 153 × 15 × 230 mm   ·   426 g
Jezik Angleščina  

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