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Customer Service and Beyond
Dawn Mushill
In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have shifted the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps.and some of us are clumsy.
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 1. septembra 2008 |
| ISBN13 | 9781934509227 |
| Založniki | Thomas Noble Books |
| Strani | 296 |
| Dimenzije | 150 × 17 × 225 mm · 435 g |
| Jezik | Angleščina |
