Marilyn Suttle

Color Their World Marilyn Suttle

It takes a certain something extra to build lasting customer relationships and handle challenging service situations with care. That's why this activity book was created - to give you a creative outlet that lets you relax, unwind and own the many ways you make a difference to your customers and the people you work with every day. Just as a painter's palette is filled with many different colors, there are many ways to brighten up a customer's grey mood. And, like an artist, you can color their world with positive experiences. On each page of this book you'll find a sentence starter to reflect on as you set your imagination free by coloring the whimsical images. Use the pages at the back of the book to capture your thoughts. The creative process sets you up for success by lowering stress, raising resilience, and sparking ideas to solve your most pressing customer care problems. Enjoy each page personally or use it with your team. (It's uplifting and sometimes surprising to hear what your peers think and do!) Enjoy yourself and keep inspired as you turn your customer care into an art form.