Povej prijatelju o tem izdelku:
B2B Customer Engagement Strategy: An Introduction to Managing Customer Experience Daniel D. Prior 1st ed. 2023 edition
B2B Customer Engagement Strategy: An Introduction to Managing Customer Experience
Daniel D. Prior
This textbook introduces students to customer engagement strategy in B2B markets, the foundation of which is customer engagement capability. Companies must develop and implement four sub-capabilities – customer journey management, customer relationship management, customer communications and data analytics and insight to succeed.
30 Illustrations, black and white; Approx. 300 p. 30 illus.
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 4. aprila 2023 |
| ISBN13 | 9783031234088 |
| Založniki | Springer International Publishing AG |
| Strani | 226 |
| Dimenzije | 236 × 154 × 17 mm · 382 g |
| Jezik | Nemščina |
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