Balancing Patient Safety: the Healthcare Leader's Dilemma

This book examines organizational change & its impacton patient safety. It reviews the system & leadership issues &reconciles it with best practices from health & industy including engaging non-clinicians, creating safety cultures, patient & community engagement, communicating & patient safety lexicon. A must read for healthcare practioners &administrators seeking a deeper understanding of change & its impact onleadership, patient safety & healthcare systems. Important recommendations for futurecommunications." (L. Dempster Regional Director - Patient Safety Vancouver Coastal Health Authority (VCHA)). "Lam informs us of how senior leaders think &prioritize safety. He provides a framework to build & develop safetycultures that balance multiple competing needs & demands with the mostimportant of all outcomes-safe high quality patient care." (J. Shepherd MD FRCPC Vice President (2002-2007) Clinical Quality &Safety VCHA). "I was impressed with this study's content &methodological rigour. The inclusive population sample gave the datagravity." (T. Williams Vice President & Chief Learning Officer CoastCapital Savings)."