Internal Service Climate and Empowerment Effect on Job Satisfaction: Case of Ethiopian Electric Power Corporation - Wasihun Mohammed - Books - LAP LAMBERT Academic Publishing - 9783659163661 - July 6, 2012
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Internal Service Climate and Empowerment Effect on Job Satisfaction: Case of Ethiopian Electric Power Corporation

Wasihun Mohammed

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Kč 1,058

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Internal Service Climate and Empowerment Effect on Job Satisfaction: Case of Ethiopian Electric Power Corporation

Currently, services account for over 50 percent of gross domestic product in many countries and over one quarter of world trade. In a dynamic, global business environment, service industries try to compete by providing high-quality customer service via empowering their workforce. Thus, both industry and academia have shown a growing interest in the concept of employee empowerment. Empowerment has become particularly important for services, aiming to control or enhance service quality and customer satisfaction at the point of service production. Furthermore, empowerment increases job satisfaction and reduces role stress. Correspondingly, this book provides simple, clear and logical elaboration to the topic from both theoretical and practical perspectives. The book explains the relationship between internal service climate and psychological empowerment. Besides to this, it indicates the effect of Internal service climate and psychological empowerment on employees job satisfaction. Therefor, entirely this book might be important for both academicians and practitioners.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released July 6, 2012
ISBN13 9783659163661
Publishers LAP LAMBERT Academic Publishing
Pages 76
Dimensions 150 × 5 × 226 mm   ·   131 g
Language German