Customer Satisfaction: the Impact of Ict Service Delivery on Customer Satisfaction at Kenya Power and Lighting Company (Kplc), Eldoret - Kenya - Kennedy Ntabo Otiso - Books - LAP LAMBERT Academic Publishing - 9783659167270 - June 28, 2012
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Customer Satisfaction: the Impact of Ict Service Delivery on Customer Satisfaction at Kenya Power and Lighting Company (Kplc), Eldoret - Kenya

Kennedy Ntabo Otiso

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Customer Satisfaction: the Impact of Ict Service Delivery on Customer Satisfaction at Kenya Power and Lighting Company (Kplc), Eldoret - Kenya

This book focuses on the effects of ICT service delivery on customer satisfaction at Kenya Power and Lighting Company (KPLC), Eldoret, Kenya. It discusses perceived payment system, perceived information quality and perceived service quality and their effects on customer satisfaction. The author argues that there is a strong relationship between ICT service delivery and customer satisfaction. He points out that effective use of ICT enhances service delivery and customer satisfaction. Mr. Kennedy Ntabo Otiso recommends that KPLC management should emphasise on training and investment in ICT service delivery in order to enhance customer satisfaction. This book is a must-read for scholars in tertiary institutions and personnel in service industries such as banks, cooperative societies, institutions of learning and hospitality industry.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released June 28, 2012
ISBN13 9783659167270
Publishers LAP LAMBERT Academic Publishing
Pages 104
Dimensions 150 × 6 × 226 mm   ·   173 g
Language German