Total Quality Management: a Performance Measurement Concept for Business Process Management

This book explains in easy to understand style the thinking of some of the world's leading management experts. The contents of the book are presented in a lucid style so that even an average student can grasp the subject. Salient Features: 1) Practical state of the art approach. 2) Figures & Tables that help clarify and reinforce the concepts presented. 3) Where appropriate, Techniques are reduced to simple mathematics are developed in the form of charts & tables. 4) Sufficient theory is presented to ensure a complete understanding of the concepts. TOTAL QUALITY MANAGEMENT is a useful tool; for both for students and professionals in the corporate world.