Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management - David Smith - Knjige - van Haren Publishing - 9789087531140 - 1. septembra 2008
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David Smith
Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management

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This book provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices. The framework supports ISO/IEC 20000 standards for IT Service Management.

186 pages

Medij Knjige     Paperback Book   (Knjiga z mehkimi platnicami in lepljenim hrbtom)
Izdano 1. septembra 2008
ISBN13 9789087531140
Založniki van Haren Publishing
Strani 1
Dimenzije 169 × 236 × 13 mm   ·   446 g
Urednik Van Haren Publishing

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