Dawne Heddlesten

Law Enforcement & Security Communication Dawne Heddlesten

Perhaps today more than ever, communication matters. For police and law enforcement professionals, having the interpersonal skills necessary to effectively communicate with fellow officers, subordinates, higher-ups, community members, victims and their families, other departments and jurisdictions, and the court systems is critical to the mission of "protect and serve." Police communication skills -- needed to investigate crimes; de-escalate situations; build trust with communities; and write memos, reports and grants -- are crucial for everyone working in law enforcement, and especially for those with leadership aspirations.

This is the ultimate guide to conflict resolution. Designed with police officers in mind, but filled with tools and techniques that anyone can use, topics include how to approach people and start a conversation, how to deal with difficult people, how to recognize the different personality types, and how to handle complaints. Plus much, much more.