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![Cover for Federico Rajola · Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation - Management for Professionals (Paperback Book) [2nd ed. 2013 edition] (2015)](https://imusic.b-cdn.net/images/item/original/645/9783642435645.jpg?federico-rajola-2015-customer-relationship-management-in-the-financial-industry-organizational-processes-and-technology-innovation-management-for-professionals-paperback-book&class=scaled&v=1608770239)
![Cover for Federico Rajola · Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation - Management for Professionals (Hardcover Book) [2nd ed. 2013 edition] (2013)](https://imusic.b-cdn.net/images/item/original/530/9783642355530.jpg?federico-rajola-2013-customer-relationship-management-in-the-financial-industry-organizational-processes-and-technology-innovation-management-for-professionals-hardcover-book&class=scaled&v=1605364964)
![Cover for Federico Rajola · Customer Relationship Management: Organizational and Technological Perspectives (Hardcover Book) [2003 edition] (2003)](https://imusic.b-cdn.net/images/item/original/017/9783540440017.jpg?federico-rajola-2003-customer-relationship-management-organizational-and-technological-perspectives-hardcover-book&class=scaled&v=1609049907)