Izdaja: J. Mike Jacka

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Cover for J. Mike Jacka · Business Process Mapping: Improving Customer Satisfaction (Hardcover Book) (2009)

Business Process Mapping: Improv... (2009)

Cover for J. Mike Jacka · Business Process Mapping Workbook: Improving Customer Satisfaction (Paperback Book) (2009)

Business Process Mapping Workboo... (2009)