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Softcover reprint of the original 1st ed. 2004 edition
Handbuch Electronic Customer Car...
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![Cover for Sonja M Salmen · Handbuch Electronic Customer Care: Der Weg zur digitalen Kundennahe (Paperback Book) [Softcover reprint of the original 1st ed. 2004 edition] (2012)](https://imusic.b-cdn.net/images/item/original/168/9783642622168.jpg?sonja-m-salmen-2012-handbuch-electronic-customer-care-der-weg-zur-digitalen-kundennahe-paperback-book&class=scaled&v=1548322372)
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