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Building Great Customer Experiences Colin Shaw
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Building Great Customer Experiences
Colin Shaw
This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success.
240 pages, illustrations
| Medij | Knjige Hardcover Book (Knjiga s trdim hrbtom in platnicami) |
| Izdano | 13. septembra 2002 |
| ISBN13 | 9780333990131 |
| Založniki | Palgrave Macmillan |
| Strani | 224 |
| Dimenzije | 163 × 244 × 19 mm · 498 g |
| Jezik | Angleščina |
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