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Measuring Customer Service Effectiveness Sarah Cook 1. izdaja
Measuring Customer Service Effectiveness
Sarah Cook
1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.
200 pages, Illustrations
| Medij | Knjige Hardcover Book (Knjiga s trdim hrbtom in platnicami) |
| Izdano | 22. oktobra 2004 |
| ISBN13 | 9780566085383 |
| Založniki | Taylor & Francis Ltd |
| Strani | 174 |
| Dimenzije | 250 × 177 × 11 mm · 458 g |
| Jezik | Angleščina |
| Urednik | Cook, Sarah |