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Customer Service Training 101: Quick and Easy Techniques That Get Great Results Renee Evenson 2 Revised edition
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Renee Evenson
Your service team may represent the first, last, or only interaction point between your customers and your company. This book presents proven techniques for creating unforgettable customer experiences. It covers every aspect of face-to-face, phone, Internet, and self-service customer relations.
224 pages
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 6. oktobra 2010 |
| ISBN13 | 9780814416419 |
| Založniki | HarperCollins Focus |
| Strani | 224 |
| Dimenzije | 187 × 230 × 16 mm · 498 g |
![Cover for Renee Evenson · Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities (Paperback Book) [Special edition] (2013)](https://imusic.b-cdn.net/images/item/original/983/9780814432983.jpg?renee-evenson-2013-powerful-phrases-for-dealing-with-difficult-people-over-325-ready-to-use-words-and-phrases-for-working-with-challenging-personalities-paperback-book&class=scaled&v=1405767361)
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