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Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries Peter Hernon
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Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries
Peter Hernon
In this companion to the volume "Assessing Service and Quality: Satisfying the Expectations of Library Customers", the authors outline a step-by-step process to identify needs, improve service quality, evaluate customer satisfaction and implement a service plan that keeps patrons in the library.
160 pages, Illustrations
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 6. oktobra 2000 |
| ISBN13 | 9780838907894 |
| Založniki | American Library Association |
| Strani | 160 |
| Dimenzije | 216 × 279 × 12 mm · 471 g |
| Jezik | Angleščina |
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