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Service Management in Computing and Tele Richard Hallows
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Service Management in Computing and Tele
Richard Hallows
Describes all aspects of service provision, and includes guidelines for negotiating a service-level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.
140 pages, black & white illustrations
| Medij | Knjige Hardcover Book (Knjiga s trdim hrbtom in platnicami) |
| Izdano | 1. decembra 1995 |
| ISBN13 | 9780890066768 |
| Založniki | Artech House Publishers |
| Strani | 140 |
| Dimenzije | 152 × 229 × 11 mm · 381 g |
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