Jay Goldberg

Training That Gets the Desired Results Jay Goldberg

The purpose of this book is to provide a training methodology that should be applied to all workplace training programs or courses to ensure success. I call my approach to training: DITHA Develop, Implement, Train, Hold Accountable - not rocket science. However, for workplace training to be highly effective, all components must be present and all components need to have specific elements. I cannot list all of them on the back cover, that is what the book itself is for; however, the elevator speech (or pitch) version follows: Develop - must contain material that not only allows the participants to demonstrate skills and knowledge, but ensures that the participants demonstrate that they can apply what was learned during training, properly on the job. Implement - the training room needs to mirror the workplace, exactly; both in terms of the ongoing work in the classroom, and the participants' behavior and approach to the training (i.e. work readiness behaviors and skills). Train - the trainers need to follow the training course as laid out; this is not about the trainer; it is not even primarily about the participants; it's about the business itself. Hold Accountable - after successfully completing training the participants must be held accountable for transferring the behaviors and/or skills taught during training to the workplace. In fact performing what was taught properly on the job, must be part of all employees' formal performance appraisals. Put it all together and you have the author's DITHA Approach to Training. The book goes into a lot more detail and includes: specific items that need to be included in a training program's curriculum in order to ensure success; how to write demonstrated competency statements; tools to use to verify that the participants are applying what was taught during training every day on the job, and much, much more.