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The Call Center Handbook
Keith Dawson
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
284 pages, black & white illustrations
| Medij | Knjige Paperback Book (Knjiga z mehkimi platnicami in lepljenim hrbtom) |
| Izdano | 30. marca 2007 |
| ISBN13 | 9781578200191 |
| Založniki | Taylor & Francis Ltd |
| Strani | 282 |
| Dimenzije | 152 × 229 × 16 mm · 530 g |
| Jezik | Angleščina |
