Miguel Desiyatnikov

Making Great Customer Service Miguel Desiyatnikov

The first step of understanding that accelerated profitability comes from great customer service, there is redemption in your hand. This book takes apart the customer interaction as a transaction, and re-builds it as a relationship, encouraging education, knowledge-sharing and actual Client Care. This process unlocks the key to client longevity and inevitably long-term profitability. Packed with real-life stories, examples, exercises and an action plan, this book will generate more ideas for you to take your business to the next level than any other book you've ever read.